Terms & conditions

Last updated 2026-11-10. Template provided with the app — please have it reviewed before launch.

These terms apply to orders, table bookings and use of the Café Destinoz app and website.

Orders

An order is confirmed only when the café accepts it. For UPI orders, acceptance happens after the café has verified your payment. The café may decline an order (for example if an item is unavailable or the address is outside the delivery zone); any verified payment for a declined order is refunded.

Prices & taxes

All prices are in Indian Rupees. GST is charged as shown at checkout. The final amount payable is shown before you place an order. No service charge is added to app orders.

Payments

UPI payments are made directly to the café's UPI ID. Sharing a UTR or screenshot helps us find your payment but does not by itself confirm it. Cash on delivery is available within the limits shown at checkout.

Delivery

We deliver only within each outlet's delivery radius, measured as straight-line distance from the outlet to the location you pin. Delivery times, where shown, are estimates.

Cancellations & refunds

You can cancel from the app until the café accepts your order. After acceptance, please contact us. Approved refunds for UPI payments are made to the paying UPI account.

Table bookings

Booking requests are confirmed by the café. A request is not a guaranteed table until it is confirmed.

Contact

Café Destinoz, GF-20, TDI Mall, Kundli, Sonipat, Haryana 131028 · +917082920474